Tenzix Status - Incident history https://tenzix.instatus.com Tenzix Fri, 6 Mar 2026 11:00:00 +0000 DNS Server Change my-cloud-hosting.com and indiews.com Type: Maintenance Duration: 2 days Affected Components: LM1, , LX1, LON1, Datacenters → Mar 6, 11:00:00 GMT+0 - Identified - We are planning for a change in DNS servers for some of our main domains. As so, DNS resolution of proxied services might be confusing until everything is settled. We are working on mitigating those issues, and as so we are opening this maintenance to warn and provide updates if necessary. Mar 6, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 8, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 days

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a change in DNS servers for some of our main domains. As so, DNS resolution of proxied services might be confusing until everything is settled. We are working on mitigating those issues, and as so we are opening this maintenance to warn and provide updates if necessary..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 6 Mar 2026 11:00:00 +0000 https://tenzix.instatus.com/maintenance/cmmerpcf505pcw0w465v6mrxp https://tenzix.instatus.com/maintenance/cmmerpcf505pcw0w465v6mrxp Incident with DNS Resolution Type: Incident Affected Components: dash.tenzix.com, , System / API, tenzix.com, Registries, , Tenzix Ecosystem → Domain Registration → Jan 7, 17:30:00 GMT+0 - Resolved - We faced an outage yesterday in all our shared hosting enviromments regarding DNS resolution. It was caused by a misconfiguration in our main domain. Since the issue was detected, our team worked on restoring the service as soon as possible, with everything being restored in the period of around 20 minutes. The service is now fully restored and operational, with no scheduled maintenances on sight. Type: Incident

Affected Components: , , , , ,

<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Resolved</strong> - We faced an outage yesterday in all our shared hosting enviromments regarding DNS resolution. It was caused by a misconfiguration in our main domain. Since the issue was detected, our team worked on restoring the service as soon as possible, with everything being restored in the period of around 20 minutes. The service is now fully restored and operational, with no scheduled maintenances on sight. .</p> ]]> Wed, 7 Jan 2026 17:30:00 +0000 https://tenzix.instatus.com/incident/cmk4saky6011l7b1rwskpzr3g https://tenzix.instatus.com/incident/cmk4saky6011l7b1rwskpzr3g API Maintenance Type: Maintenance Duration: 2 days Affected Components: , Tenzix Ecosystem → Dec 19, 09:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time to update the Indiews API. With this update some external services might become unavailable and our licensing reissue will be unavailable. Dec 19, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 21, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 days

Affected Components:

<p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time to update the Indiews API. With this update some external services might become unavailable and our licensing reissue will be unavailable..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 19 Dec 2025 09:00:00 +0000 https://tenzix.instatus.com/maintenance/cmjbe8l4q0p50fx1zwtt8lviu https://tenzix.instatus.com/maintenance/cmjbe8l4q0p50fx1zwtt8lviu Emails not getting delivered. Type: Incident Duration: 17 hours and 24 minutes Affected Components: dash.tenzix.com Nov 18, 10:50:52 GMT+0 - Resolved - This incident has been resolved. Nov 17, 17:27:15 GMT+0 - Investigating - We are currently investigating the issue from our private email server. Dashboard emails are currently being affected. Type: Incident

Duration: 17 hours and 24 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>10:50:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>17:27:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating the issue from our private email server. Dashboard emails are currently being affected..</p> ]]> Mon, 17 Nov 2025 17:27:15 +0000 https://tenzix.instatus.com/incident/cmi3f38v3070qxiqxbhfhsvgi https://tenzix.instatus.com/incident/cmi3f38v3070qxiqxbhfhsvgi Migration Web 1 PT to Web 1 UK Type: Maintenance Duration: 3 days Affected Components: dash.tenzix.com, LX1, tenzix.com Nov 15, 21:00:00 GMT+0 - Identified - Maintenance is now in progress. Nov 15, 21:00:00 GMT+0 - Identified - Due to our migration of web nodes and as to prevent issues with the maintenance, we will be removing the ability to restore backups from the client side. During this period, backups will still be running and all restores will still be available but only through ticket. Nov 16, 16:08:26 GMT+0 - Identified - Dashboard is now in maintenance to include changes. Please contact us through [hello@tenzix.com](mailto:hello@tenzix.com) if you need any support. Nov 16, 19:36:36 GMT+0 - Identified - Maintenance is now in completed for the tenzix dashboard. We will continue moving all the remaining accounts in the following days. Nov 17, 10:21:59 GMT+0 - Identified - Migration was completed for all users. Nameservers IPs were changed and propagation has started. Nov 18, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 days

Affected Components: , ,

<p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Due to our migration of web nodes and as to prevent issues with the maintenance, we will be removing the ability to restore backups from the client side. During this period, backups will still be running and all restores will still be available but only through ticket..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>16:08:26</var> GMT+0</small><br><strong>Identified</strong> - Dashboard is now in maintenance to include changes. Please contact us through [hello@tenzix.com](mailto:hello@tenzix.com) if you need any support..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>19:36:36</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in completed for the tenzix dashboard. We will continue moving all the remaining accounts in the following days..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>10:21:59</var> GMT+0</small><br><strong>Identified</strong> - Migration was completed for all users. Nameservers IPs were changed and propagation has started..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 15 Nov 2025 21:00:00 +0000 https://tenzix.instatus.com/maintenance/cmi0ebbfl00x31dc2cql94a1z https://tenzix.instatus.com/maintenance/cmi0ebbfl00x31dc2cql94a1z Maintenance S-4150-1 Type: Maintenance Duration: 7 minutes Aug 4, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 4, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to perform preventive hardware maintenance in our backup node in the OPO datacenter. During this period all backup restores will be stopped as the server won't be accessible. Aug 4, 02:06:31 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 7 minutes

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to perform preventive hardware maintenance in our backup node in the OPO datacenter. During this period all backup restores will be stopped as the server won't be accessible..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>02:06:31</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 4 Aug 2025 02:00:00 +0000 https://tenzix.instatus.com/maintenance/cmdwd9ikl001ucvjkvqrzzk21 https://tenzix.instatus.com/maintenance/cmdwd9ikl001ucvjkvqrzzk21 Network Issues in Porto Datacenters Type: Incident Duration: 10 hours and 36 minutes Apr 28, 21:54:39 GMT+0 - Resolved - Everything is now operational in our Porto Datacenter. Apr 28, 11:18:09 GMT+0 - Identified - We are currently facing major network issues with our carrier (Vodafone) in our OPO1 datacenter. All communications are down due to the power failure incident we reported previously. We are already working on restoring communication. Type: Incident

Duration: 10 hours and 36 minutes

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>21:54:39</var> GMT+0</small><br><strong>Resolved</strong> - Everything is now operational in our Porto Datacenter..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>11:18:09</var> GMT+0</small><br><strong>Identified</strong> - We are currently facing major network issues with our carrier (Vodafone) in our OPO1 datacenter. All communications are down due to the power failure incident we reported previously. We are already working on restoring communication..</p> ]]> Mon, 28 Apr 2025 11:18:09 +0000 https://tenzix.instatus.com/incident/cma0zinbd00795wjx7loazcpi https://tenzix.instatus.com/incident/cma0zinbd00795wjx7loazcpi Energy Failure in Portuguese Datacenters Type: Incident Duration: 11 hours Apr 28, 15:12:13 GMT+0 - Monitoring - All of our generators in our LX1 datacenters have ran out of Diesel. We're already waiting for a refill. Our technicians are already on site trying to re stablish all services. Apr 28, 11:06:00 GMT+0 - Identified - We are currently facing a major power grid failure in both our portuguese datacenters. We are currently running on our backup energy systems. We will update once everything is restored. Apr 28, 13:57:17 GMT+0 - Identified - Due to this incident some additional packet loss is being detected. We're working on restoring to normal values all our infrastructure. Apr 28, 14:58:49 GMT+0 - Identified - We are continuing to work on a fix for this incident. Unfortunately our LX1 datacenters is now being affected as well. We will keep updating this incident as we receive new information. Apr 28, 21:26:22 GMT+0 - Monitoring - Energy was fully restored in our Porto Datacenter. Our systems are currently recovering. Apr 28, 22:06:22 GMT+0 - Resolved - All services are now online. We will be moving back our website so that it's back to it's normal operations. Please, open a ticket to claim your SLA Credit. It will be given to users starting tomorrow evening. We will also be posting an announcement regarding this incident and explaining all that happened with more detail than in our status page. Thanks for your understanding. Apr 29, 10:00:00 GMT+0 - Resolved - Yesterday, starting at 15:28, Lisbon Time, all Tenzix services became unavailable due to a nationwide power outage. Even though the power outage started at 11:33, our backup energy systems picked up the workload and allowed us to **continue operating normally**. Unfortunately, at 15:28 one of the generators powering the data center failed, making the energy systems unstable. Afterward, a second unit started to fail as it was overheating from the extra workload, leading to another failure. Our team was on-site and of site monitoring and updating all our customers and partners and trying to restore our normal operations. At 17:45, our remote team rerouted our main website to a new server allowing us to better notify customers unaware of what was going on. Even though the power grid started to come back online prior to the service restoration, we took precautions by checking all services to prevent damage. Everything is now operational and all systems are restored to full capacity. After this incident, we've decided to credit our users, even though we are below our annual SLA. We will be giving this credit to users who open a ticket and make that request to our sales team. We're sorry for this incident that was beyond our control. We are already working with our data center operator to check what can be done better next time on our side to prevent such a drastic downtime. For starters, our website will now be routed through 2 different countries, to prevent communication issues like this. All our email services were down because we relied on a single location. As so, we're moving some of our services to new geo-redundant solutions. As for DNS services for customers, we will be adding another external location for redundancy. Thanks for your continued trust and for making us want to improve for you. Type: Incident

Duration: 11 hours

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>15:12:13</var> GMT+0</small><br><strong>Monitoring</strong> - All of our generators in our LX1 datacenters have ran out of Diesel. We're already waiting for a refill. Our technicians are already on site trying to re stablish all services..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>11:06:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently facing a major power grid failure in both our portuguese datacenters. We are currently running on our backup energy systems. We will update once everything is restored..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>13:57:17</var> GMT+0</small><br><strong>Identified</strong> - Due to this incident some additional packet loss is being detected. We're working on restoring to normal values all our infrastructure..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>14:58:49</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Unfortunately our LX1 datacenters is now being affected as well. We will keep updating this incident as we receive new information..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>21:26:22</var> GMT+0</small><br><strong>Monitoring</strong> - Energy was fully restored in our Porto Datacenter. Our systems are currently recovering..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>22:06:22</var> GMT+0</small><br><strong>Resolved</strong> - All services are now online. We will be moving back our website so that it's back to it's normal operations. Please, open a ticket to claim your SLA Credit. It will be given to users starting tomorrow evening. We will also be posting an announcement regarding this incident and explaining all that happened with more detail than in our status page. Thanks for your understanding..</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Yesterday, starting at 15:28, Lisbon Time, all Tenzix services became unavailable due to a nationwide power outage. Even though the power outage started at 11:33, our backup energy systems picked up the workload and allowed us to **continue operating normally**. Unfortunately, at 15:28 one of the generators powering the data center failed, making the energy systems unstable. Afterward, a second unit started to fail as it was overheating from the extra workload, leading to another failure. Our team was on-site and of site monitoring and updating all our customers and partners and trying to restore our normal operations. At 17:45, our remote team rerouted our main website to a new server allowing us to better notify customers unaware of what was going on. Even though the power grid started to come back online prior to the service restoration, we took precautions by checking all services to prevent damage. Everything is now operational and all systems are restored to full capacity. After this incident, we've decided to credit our users, even though we are below our annual SLA. We will be giving this credit to users who open a ticket and make that request to our sales team. We're sorry for this incident that was beyond our control. We are already working with our data center operator to check what can be done better next time on our side to prevent such a drastic downtime. For starters, our website will now be routed through 2 different countries, to prevent communication issues like this. All our email services were down because we relied on a single location. As so, we're moving some of our services to new geo-redundant solutions. As for DNS services for customers, we will be adding another external location for redundancy. Thanks for your continued trust and for making us want to improve for you..</p> ]]> Mon, 28 Apr 2025 11:06:00 +0000 https://tenzix.instatus.com/incident/cma0z3o2b005c2vb2ol6zmfln https://tenzix.instatus.com/incident/cma0z3o2b005c2vb2ol6zmfln Maintenance S-4150-1 Type: Maintenance Duration: 1 day, 5 hours and 19 minutes Feb 24, 17:50:11 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade this backup server. During this time, backups won't be available. Feb 24, 17:51:42 GMT+0 - Identified - Maintenance is now in progress. Feb 25, 23:10:14 GMT+0 - Completed - All backup systems are operational again. We've reenabled read and write for all systems using this backup server. Type: Maintenance

Duration: 1 day, 5 hours and 19 minutes

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>17:50:11</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade this backup server. During this time, backups won't be available..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>17:51:42</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>23:10:14</var> GMT+0</small><br><strong>Completed</strong> - All backup systems are operational again. We've reenabled read and write for all systems using this backup server. .</p> ]]> Mon, 24 Feb 2025 17:50:11 +0000 https://tenzix.instatus.com/maintenance/cm7jcteki0015112dxyy7mjbz https://tenzix.instatus.com/maintenance/cm7jcteki0015112dxyy7mjbz Network Upgrade of LX1 Network Type: Maintenance Duration: 5 hours Feb 20, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 20, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 20, 01:00:00 GMT+0 - Identified - We will be performing scheduled network maintenance to enhance service stability and performance. Minimal disruptions are expected, including brief connectivity interruptions and potential latency degradation. Any downtime should be minimal and under 5 minutes. We appreciate your understanding as we work to provide a more reliable and efficient service. For any questions or support, our team remains available through the usual channels. Type: Maintenance

Duration: 5 hours

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled network maintenance to enhance service stability and performance. Minimal disruptions are expected, including brief connectivity interruptions and potential latency degradation. Any downtime should be minimal and under 5 minutes. We appreciate your understanding as we work to provide a more reliable and efficient service. For any questions or support, our team remains available through the usual channels..</p> ]]> Thu, 20 Feb 2025 01:00:00 +0000 https://tenzix.instatus.com/maintenance/cm7cextqw002n95jro3guhqp0 https://tenzix.instatus.com/maintenance/cm7cextqw002n95jro3guhqp0 WEB 1 UK -> WEB 1 PT Type: Maintenance Duration: 1 hour and 4 minutes Feb 19, 02:33:53 GMT+0 - Completed - We've successfully migrated all services in our UK location. We encourage you to check and report any issues with your hosting, so that we can help you fix it. Feb 19, 01:30:01 GMT+0 - Identified - Maintenance is now in progress Feb 19, 01:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance to move all customers to the WEB 1 PT node. During this time, no downtime is expected. Type: Maintenance

Duration: 1 hour and 4 minutes

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>02:33:53</var> GMT+0</small><br><strong>Completed</strong> - We've successfully migrated all services in our UK location. We encourage you to check and report any issues with your hosting, so that we can help you fix it. .</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>01:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to move all customers to the WEB 1 PT node. During this time, no downtime is expected..</p> ]]> Wed, 19 Feb 2025 01:30:00 +0000 https://tenzix.instatus.com/maintenance/cm7b7x2u7007edxbzyqqii8qt https://tenzix.instatus.com/maintenance/cm7b7x2u7007edxbzyqqii8qt